In this case study, the insured faced significant damage to their cold storage facility due to the Biparjoy cyclone. Upon initiating the claims process, our team of claims experts meticulously organized documentation and collaborated with the insured to assess the extent of the loss. Despite initial challenges, including a disputed deduction recommended by the surveyor, our advocacy and technical expertise ensured a fair resolution. Through persistent collaboration and a commitment to the insured’s best interests, we successfully secured a revised claim amount, reflecting the true impact of the cyclone on the cold storage facility.
The emotional journey for both the customer and Troth Insurance showcased the importance of trust, support, and empathy during times of distress. Despite the daunting nature of the situation, the proactive guidance and unwavering dedication of our claims team ensured a fair settlement. These collaborative efforts not only enabled substantial financial recovery but also fostered a sense of faith and trust in the customer.